Subject: RE: Dalian's BEST power UPS
Date: Tue, 28 Dec 1999 07:58:32 -0600
From: "Rood, Omar" <Omar.Rood@mts.com>
To: "'joema@service.fhnet.cn.net'" <joema@service.fhnet.cn.net>,
     "'HanHeng.Low@bestpower.gensig.com'" <HanHeng.Low@bestpower.gensig.com>
CC: "Ingebrand, J.C." <J.C.Ingebrand@mts.com>, "Larson, Rod"
     <Rod.Larson@mts.com>, "Johnson, Don" <Don.C.Johnson@mts.com>,
     "Tan, Sin Wee" <Sin.Wee.Tan@mts.com>

Hello Joe,

1.  The UPS is under warranty, I do not understand why I should pay
customs for the replacement board that BEST should provide under
warranty.

2.  Also,  BEST power did not come to the site to fix their UPS in a
timely manner which required me to buy a different UPS to complete the
installation.  Therefore, the BEST UPS is no longer an official part of
the seismic upgrade.  I made the agreement with Dalian University that
BEST power would send the parts for repair with the manuals needed to
complete the repair.  BEST power should provide same under their
warranty for no charge.

3. For a simple board replacement, I do not think a BEST power service
man's trip is required.

BEST Power is asking for $500, 25% of the cost of the unit new, even
though we supposedly have a world wide warranty on the unit.  That is
absurd.  In China, does MTS service get paid for time and materials on a
warranty call?

Don, Rod & JC, please never buy a UPS from BEST power for any of my
projects again.

Regards
Omar

> -----Original Message-----
> From: Joe Ma [SMTP:joema@service.fhnet.cn.net]
> Sent: Monday, December 27, 1999 8:46 PM
> To:   Rood, Omar
> Cc:   hejunwang@service.fhnet.cn.net; hejunwang@mts.com
> Subject:      Re: Dalian Return trip
>
> Hi, Omar.
>
> I got a phone call from Best Power Beijing office , Miss Xiang tel:
> 62388949. I was told that the replace parts arrived in China and cost
> about RMB 1,000 for costome clearance.  Best Power need to send an
> engineer to DUT and will charge MTS RMB 3000 for travelling.
>
> If you agree to pay these fees( Total: 4,044.77), we will pay it and
> charge to the job.
>
> Let us know your comments. Thanks!
>
> Happy New Year!
>
> Joe
>
>
>
>
> Rood, Omar wrote:
> >
> > Hello Joe,
> >
> > Not sure how you can help but here is the history.
> >
> > I sent to China a BEST UPS.  It worked 2 days then quit working.
> The front
> > panel said "INITIIALIZING" and that message stayed and nothing
> happened.
> > The book for the unit does not list this as a possible problem.
> MTS Mpls
> > called BEST Power in the US, the unit is under worldwide warranty.
> BEST
> > Power in the US said the board inside needs to be replaced.  BEST
> Power in
> > the US sent a new board to BEST Power in Beijing.  By the time I
> left China,
> > the board had still not cleared customs.
> >
> > I could not wait for such poor service so I bought an American
> Company's
> > (APS Company, the brand used by my consulting office)  UPS, it is
> made in
> > China.  I also had to buy a transformer.  With these we could run
> the
> > controller and that is what is still connected to the table
> controller and
> > works fine, though DUT (Tong Zhu) would prefer a made in America
> unit.
> >
> > The agreement with DUT is that they will get the repair parts for
> the BEST
> > unit and can then do what they want with that UPS if they accept the
> units I
> > bought in China as the ones for the system upgrade.  So the parts to
> repair
> > are still needed at Dalian.
> >
> > In summary,  I am not impressed with BEST"s worldwide warrranty.
> For my
> > projects it is worthless.
> >
> > Merry Christmas and a Happy New Year
> > Regards
> > Omar
> >
> > > -----Original Message-----
> > > From: Joe Ma [SMTP:joema@bj.col.com.cn]
> > > Sent: Wednesday, December 22, 1999 8:05 PM
> > > To:   Rood, Omar
> > > Subject:      Re: Dalian Return trip
> > >
> > > Hi, Omar.
> > >
> > > I got a call from BestPower office in Beijing. They said Dalian
> bought a
> > > UPS from them, it has some problem. Could you let me know what
> happend
> > > and what MTS Beijing can help on it?
> > >
> > > Best Regards!
> > > Joe
> > >
> > >
> > >
> > > Rood, Omar wrote:
> > > >
> > > > Hello Tong Zhu,
> > > >
> > > > Today I made the airplane schedule for the return trip to
> Dalian.  We (I
> > > and
> > > > Brad Thoen), will arrive to the laboratory the morning of 17
> January.
> > > Brad
> > > > is the real time controller software engineer.
> > > >
> > > > I expect we will fix all the problems in 4 days. I have
> scheduled
> > > leaving
> > > > Dalian on 25 January so there are a few extra days, just in
> case.
> > > >
> > > > I have not scheduled anyone from MTS-China to be at Dalian.  I
> do not
> > > think
> > > > we will need any help this trip.  When Brad and I are at your
> > > laboratory,
> > > > please do not feel you must come with us to lunch.
> > > >
> > > > I will bring most of the parts we discussed.  I do not think all
> the
> > > spare
> > > > parts for the slide bearings will be available in January so
> those parts
> > > > will have to be shipped to you later.
> > > >
> > > > Merry Christmas and a Happy New Millenium to you and the rest of
> the
> > > fine
> > > > people at your laboratory.
> > > >
> > > > Regards
> > > > Omar
