Subject: Re: Dalian's BEST power UPS
Date: Wed, 29 Dec 1999 09:08:55 +0800
From: Joe Ma <joema@service.fhnet.cn.net>
Organization: MTS ( China)
To: "Rood, Omar" <Omar.Rood@mts.com>
CC: "'HanHeng.Low@bestpower.gensig.com'" <HanHeng.Low@bestpower.gensig.com>,
     "Ingebrand, J.C." <J.C.Ingebrand@mts.com>,
     "Larson, Rod" <Rod.Larson@mts.com>,
     "Johnson, Don" <Don.C.Johnson@mts.com>,
     "Tan, Sin Wee" <Sin.Wee.Tan@mts.com>

Hi, Omar.

I will inform Best Power Beijing Office that the board replacement is
under their warranty terms, therefore MTS will ask them to replace it
with no charge.

I will keep you be informed with further progress.

Happy New Year!
Joe

Rood, Omar wrote:
>
> Hello Joe,
>
> 1.  The UPS is under warranty, I do not understand why I should pay customs
> for the replacement board that BEST should provide under warranty.
>
> 2.  Also,  BEST power did not come to the site to fix their UPS in a timely
> manner which required me to buy a different UPS to complete the
> installation.  Therefore, the BEST UPS is no longer an official part of the
> seismic upgrade.  I made the agreement with Dalian University that BEST
> power would send the parts for repair with the manuals needed to complete
> the repair.  BEST power should provide same under their warranty for no
> charge.
>
> 3. For a simple board replacement, I do not think a BEST power service man's
> trip is required.
>
> BEST Power is asking for $500, 25% of the cost of the unit new, even though
> we supposedly have a world wide warranty on the unit.  That is absurd.  In
> China, does MTS service get paid for time and materials on a warranty call?
>
> Don, Rod & JC, please never buy a UPS from BEST power for any of my projects
> again.
>
> Regards
> Omar
>
> > -----Original Message-----
> > From: Joe Ma [SMTP:joema@service.fhnet.cn.net]
> > Sent: Monday, December 27, 1999 8:46 PM
> > To:   Rood, Omar
> > Cc:   hejunwang@service.fhnet.cn.net; hejunwang@mts.com
> > Subject:      Re: Dalian Return trip
> >
> > Hi, Omar.
> >
> > I got a phone call from Best Power Beijing office , Miss Xiang tel:
> > 62388949. I was told that the replace parts arrived in China and cost
> > about RMB 1,000 for costome clearance.  Best Power need to send an
> > engineer to DUT and will charge MTS RMB 3000 for travelling.
> >
> > If you agree to pay these fees( Total: 4,044.77), we will pay it and
> > charge to the job.
> >
> > Let us know your comments. Thanks!
> >
> > Happy New Year!
> >
> > Joe
> >
> >
> >
> >
> > Rood, Omar wrote:
> > >
> > > Hello Joe,
> > >
> > > Not sure how you can help but here is the history.
> > >
> > > I sent to China a BEST UPS.  It worked 2 days then quit working.  The
> > front
> > > panel said "INITIIALIZING" and that message stayed and nothing happened.
> > > The book for the unit does not list this as a possible problem.   MTS
> > Mpls
> > > called BEST Power in the US, the unit is under worldwide warranty.  BEST
> > > Power in the US said the board inside needs to be replaced.  BEST Power
> > in
> > > the US sent a new board to BEST Power in Beijing.  By the time I left
> > China,
> > > the board had still not cleared customs.
> > >
> > > I could not wait for such poor service so I bought an American Company's
> > > (APS Company, the brand used by my consulting office)  UPS, it is made
> > in
> > > China.  I also had to buy a transformer.  With these we could run the
> > > controller and that is what is still connected to the table controller
> > and
> > > works fine, though DUT (Tong Zhu) would prefer a made in America unit.
> > >
> > > The agreement with DUT is that they will get the repair parts for the
> > BEST
> > > unit and can then do what they want with that UPS if they accept the
> > units I
> > > bought in China as the ones for the system upgrade.  So the parts to
> > repair
> > > are still needed at Dalian.
> > >
> > > In summary,  I am not impressed with BEST"s worldwide warrranty.  For my
> > > projects it is worthless.
> > >
> > > Merry Christmas and a Happy New Year
> > > Regards
> > > Omar
> > >
> > > > -----Original Message-----
> > > > From: Joe Ma [SMTP:joema@bj.col.com.cn]
> > > > Sent: Wednesday, December 22, 1999 8:05 PM
> > > > To:   Rood, Omar
> > > > Subject:      Re: Dalian Return trip
> > > >
> > > > Hi, Omar.
> > > >
> > > > I got a call from BestPower office in Beijing. They said Dalian bought
> > a
> > > > UPS from them, it has some problem. Could you let me know what happend
> > > > and what MTS Beijing can help on it?
> > > >
> > > > Best Regards!
> > > > Joe
> > > >
> > > >
> > > >
> > > > Rood, Omar wrote:
> > > > >
> > > > > Hello Tong Zhu,
> > > > >
> > > > > Today I made the airplane schedule for the return trip to Dalian.
> > We (I
> > > > and
> > > > > Brad Thoen), will arrive to the laboratory the morning of 17
> > January.
> > > > Brad
> > > > > is the real time controller software engineer.
> > > > >
> > > > > I expect we will fix all the problems in 4 days. I have scheduled
> > > > leaving
> > > > > Dalian on 25 January so there are a few extra days, just in case.
> > > > >
> > > > > I have not scheduled anyone from MTS-China to be at Dalian.  I do
> > not
> > > > think
> > > > > we will need any help this trip.  When Brad and I are at your
> > > > laboratory,
> > > > > please do not feel you must come with us to lunch.
> > > > >
> > > > > I will bring most of the parts we discussed.  I do not think all the
> > > > spare
> > > > > parts for the slide bearings will be available in January so those
> > parts
> > > > > will have to be shipped to you later.
> > > > >
> > > > > Merry Christmas and a Happy New Millenium to you and the rest of the
> > > > fine
> > > > > people at your laboratory.
> > > > >
> > > > > Regards
> > > > > Omar
