Subject: Re:FerroUPS Problem
Date: Tue, 23 Nov 1999 13:44:20 -0500
From: Best.Service@bestpower.gensig.com
To: Rod Larson <rod.larson@mts.com>, HanHeng.Low@bestpower.gensig.com,
     Paul.Yap@bestpower.gensig.com

HanHeng,

Please help with the questions below.

thanks
Linda

____________________Reply Separator____________________
Subject:    FerroUPS Problem
Author: Rod Larson <rod.larson@mts.com>
Date:       11/23/99 11:02 AM

The Custom Systems Group (AESD) of MTS Systems Corp. has a BEST Model
0800-2000-5000 (240VAC/50 Hz/1 Phase  to 120VAC/1 Phase) UPS in the
Peoples Republic of China that has a problem on initial installation.
The personnel involved have installed many of these types of units in
the past w/o any difficulty.  This particular unit gets stuck in
initialization and will NOT proceed nor produce any error msg.  There
are NO loads applied to the unit as yet and the input power is
satisfactory (it is running the MTS equipment thru a step-down
transformer that we have kluged in to allow our installation to
proceed.)

After startup, we get the display msg:

*** Initializing ***
 SFW - 0114 REV E

there is no progress after this msg.  We are not sure what to do next
except ship the unit back to the United States.  Any suggestions would
be very appreciated.
Rod Larson
AESD, Senior Systems Eng.
MTS
