Subject: Re[2]: FerroUPS Problem
Date: Fri, 26 Nov 1999 13:57:38 -0500
From: HanHeng.Low@bestpower.gensig.com
To: Rod Larson <rod.larson@mts.com>

Larson,

Ok, i Will arrange the loacl engineer to contact the engineer on-site.

Regards
hanheng

____________________Reply Separator____________________
Subject:    Re: FerroUPS Problem
Author: Rod Larson <rod.larson@mts.com>
Date:       11/25/99 10:48 AM

The Program Manager for this MTS project, Omar Rood, is on-site and has elected
to
have your service engineer come to the site and fix the problem.  The site is
at:

Dalian University, Dalian PRC

The phone number at the site is:  86-411-470-8512

Omar Rood is staying at the Swissotel in Dalian in Room #2921
21 Wu Hui Road
Zhong Shan District
Dalian, China 116001

Phone # of hotel is:  86-411-230-3388 and the FAX # is: 86-411-230-2266.

There has already been one power outage and MTS hydraulic equipment can be
dangerous when not protected from power loss.  Omar Rood can be reached by
e-mail
through our company via any of the following 3 e-mail addresses:

    omar.rood@mts.com
    yutaka.otsuka@mts.com
    James R. Smith@sneebish46@hotmail.com

I will get you an exact address for Dalian University on Monday; unfortunately,
I
cannot get it the rest of this week because of Thanksgiving.  Omar Rood will be
able to authorize any expenditures necessary; he will be in Dalian until the end
of next week.  MTS installation personnel will also be there.

Thank you in advance,  if you have any further questions, please advise ASAP.
My telephone number is (612) 937-4650  (Minneapolis, MN USA)
Rod Larson

HanHeng.Low@bestpower.gensig.com wrote:

> Rod,
>
> The problem could be due to defective logic board. I can send you the
> replacement logic board, if your engineer know how to fix it. Otherwise please
> let me have the address, contact number and person in China. So that i can
> arrange our distributor to go on-site. However, please take note the on-site
> service is chargeable, except the replacement part.
>
> Regards
> hanheng
>
> ____________________Reply Separator____________________
> Subject:    Re:FerroUPS Problem
> Author: Best Service
> Date:       11/23/99 1:44 PM
>
> HanHeng,
>
> Please help with the questions below.
>
> thanks
> Linda
>
> ____________________Reply Separator____________________
> Subject:    FerroUPS Problem
> Author: Rod Larson <rod.larson@mts.com>
> Date:       11/23/99 11:02 AM
>
> The Custom Systems Group (AESD) of MTS Systems Corp. has a BEST Model
> 0800-2000-5000 (240VAC/50 Hz/1 Phase  to 120VAC/1 Phase) UPS in the
> Peoples Republic of China that has a problem on initial installation.
> The personnel involved have installed many of these types of units in
> the past w/o any difficulty.  This particular unit gets stuck in
> initialization and will NOT proceed nor produce any error msg.  There
> are NO loads applied to the unit as yet and the input power is
> satisfactory (it is running the MTS equipment thru a step-down
> transformer that we have kluged in to allow our installation to
> proceed.)
>
> After startup, we get the display msg:
>
> *** Initializing ***
>  SFW - 0114 REV E
>
> there is no progress after this msg.  We are not sure what to do next
> except ship the unit back to the United States.  Any suggestions would
> be very appreciated.
> Rod Larson
> AESD, Senior Systems Eng.
> MTS
