Subject: RE: Dalian
Date: Wed, 1 Dec 1999 16:39:55 -0600
From: "Rood, Omar" <Omar.Rood@mts.com>
To: "Ingebrand, J.C." <J.C.Ingebrand@mts.com>
CC: "Larson, Rod" <Rod.Larson@mts.com>

JC,
Thanks for the reply, It would cost me more than I paid for the product
to ship it back, time to arrange shipper, cost for packing etc.
Please have Best give us a new control board, send it to my desk, when I
return, I will send it to Dalian and they will try fix. I have an APC
unit that arrived yesterday but as the voltage isn't right I have kluged
in a transformer, Thankfully as we had another power failure yesterday.
But it is a Kluge, so for aceptance I told them I would have Best ship a
new board for that unit.
Thanks
Omar

> -----Original Message-----
> From: Ingebrand, J.C.
> Sent: Wednesday, December 01, 1999 7:28 AM
> To:   Rood, Omar
> Subject:      RE: Dalian
>
> Sorry to hear of the troubles with the Best product.
> I can't comment on the poor support issue.
> Would suggest that you ship it back to Minneapolis and I will do what
> I can to return it for credit.
>
> J.C. Ingebrand
> phone  (612) 937-4674
> fax  (612) 974-8538
> email  j.c.ingebrand@mts.com
>
>
> -----Original Message-----
> From: Rood, Omar
> Sent: Monday, November 29, 1999 6:11 AM
> To: Larson, Rod
> Subject: Dalian
>
>
> Rod, I also intended to send this to the buyer for this which Don said
> was a JC Englebrand, at least that is what I heard, but I didn't find
> him in the adress book, please forward to the buyer.
> Thanks
> Omar
>
>
>
>
> Rod and JC,
>
> The UPS on the Dalian job has turned into a Chinese fire drill.
> Friday
> the Best office in Beijing told Stan they needed the model number
> before
> they could committ to anything.  Now today we find out they are
> waiting
> on reference material mailed from Singapore because they are not
> familiar with our model and do not have any information on same.
> Therefore, we wouldn't even know for another week when they could be
> on
> site, and given what it sounds like, I doubt if then they would have
> the
> right parts.  If they came to the site after 10 december, which seems
> probable, We would have to pay to have an MTS service person travel
> almost 1 week to be on site with them.  Ergo, I'm looking at
> potentially
> a $7,000 expense to fix a $2,000 machine.  Meanwhile, I need the UPS
> now!!!  As far as I'm concerned, never order another UPS from this
> company, tomorrow I'm buying an APC brand UPS, it will be on site Wed
> morning, they have a service center here in Dalian.
>
> As far as I'm concerned, Best owes us a refund, we purchased the unit
> based on a worldwide warranty policy which is worthless.  Please get
> our
> money back, Best can pick their unit up at Dalian Technological
> University.
>
> Regards
> Omar
>
