Subject: FW: Yutaka Otsuka Date: Tue, 13 Apr 1999 15:27:08 -0500 From: "Beduhn, Bill" To: "Larson, Rod" Does this answer do anything for you? If not how would you feel we should address this issue? Bill > -----Original Message----- > From: Shigemasa, Yukio > Sent: Tuesday, April 13, 1999 11:43 AM > To: Beduhn, Bill > Cc: Yamaguchi, Ryoji; Shigemasa, Yukio > Subject: RE: Yutaka Otsuka > > > Hello Mr. Beduhn, > > First of all, we appreciate that you provide Otsuka sufficient and > effective training for the seismic table systems. We also appreciate > your confidence place in him. > > I would try to explain how our MTSJ customer service is organized in > MTS Japan and why we needed to move Otsuka to Nagoya Branch office as > below. > > 1. We expect our people should be able to maintain and support the > customers for all of MTS products. He is mainly working for AESD right > now, but he has also responsibility to work for other MTS products. > 2. We do not assign our people to individual MTS products, such as > the seismic table, 329, FlatTrac, TestStar, etc. Of course, some > people have strong point at certain products. > 3. Otsuka has been working for mainly AESD products for these 4 > years. But we believe that it is a time to move into the other area > and have to learn about the other MTS products to become senior > service engineer and future technical specialist in MTSJ for him. > 4. Our supervisors and managers should have the excellent knowledge > and experiences for all of MTS products. Otherwise they won't be able > to support our service people. > 5. He was transferred from Tokyo to Nagoya office, but we do not > think that he removes from the charge of AESD products. > 6. We expect him to have the experiences to maintain VDG products > for next several years. > 7. There is an AESD customer, Kyoto Univ. in his territory and he > still visits the customers in Tokyo area if necessary. We sure that he > will be assigned to the installation of the 469D controllers that > scheduled two years later in Akashi where is his new territory ( I > forgot the customer's English name. They had a test bed in > Shimonoseki). > 8. We still have several service people working for AESD products > in Tokyo Office. > 9. We believe that the most of the failures (I would say 85% of > failures) on the seismic tables are at the mechanical or oil hydraulic > parts. It might be a few occurrences of the failures at 469D > controllers. And it is not necessary to provide new operation training > to the existing customers at the moment. > It means that most of our people will be able to cope with the > customers' concerns. > > We would appreciate your understanding the circumstances. > > If you have any other concerns questions, please do not hesitate ask > us. > > Lastly, thank you for your concern. > > Best regards, > > Yukio > > ~~~~~~~~~~~~~~~~~~~~~~~~~~ > Yukio Shigemasa > MTS Japan - Customer Service > TEL: 03-3235-9962 > FAX: 03-3235-9964 > > > -----Original Message----- > From: Yamaguchi, Ryoji > Sent: Tuesday, April 13, 1999 11:21 AM > To: Beduhn, Bill > Cc: Shigemasa, Yukio > Subject: RE: Yutaka Otsuka > > Regarding him moving in Nagoya Office, Mr. Shigemasa, Service > Manager, can explain how we are going to cope with the needs for > seismic systems. I know the reasons, but he will do better than me > explaining things. > We appreciate your concerns. > -----Original Message----- > From: Beduhn, Bill > Sent: Tuesday, April 13, 1999 4:48 AM > To: Yamaguchi, Ryoji > Subject: Yutaka Otsuka > > Hello Dr Y > See below for a note to me from Rod Larson. Now > that Yutaka is moving he is very concerned about MTS J technical > support for the seismic activities. Rod feels that we spent a lot of > money training Yutaka and he is the only person who understands and > can tune high performance systems. Will we still be able to use > Yutaka? If not, how will we get support? Who will train the new > person? I know that right now there is not much seismic activity so I > hope that we can still use Yutaka next year rather than training > someone new. Please comment. Bill > > P.S. Any news on potential new orders for us? > We are getting worried about lack of new busniess!!! > > > To: Bill Beduhn > From: Rod Larson > Subject: MTS J Technical Support > > Yutaka Otsuka worked on every major earthquake > simulator around Tokyo except Ministry of Construction. He also > assisted w/ the upgrade of the Kyoto system. He was capable of > training the customer in the detailed use of the 469D digital seismic > controller and the use of the STEX III compensation system. He is the > only one in service that really knows how the 498 is used for seismic > applications. He is the only one trained to test the Ariel DSP > processor board. The only other personnel to be on any of the > projects received only minimal training in order to do their jobs. > (Mainly if I didn't do it, it didn't happen.) Yutaka was the main > assistant for most work. I do not believe that the earthquake > simulators in the Tokyo area (including MOC) have good technical > support for the digital controller at this time. Also, the > re-assignment of Yutaka Otsuka will now necessitate considerable > training for his replacement, at a considerable expense for AESD. > Next year, AESD is hoping to upgrade at least 2 major systems ((JNC > and Kajima) in the Tokyo area and install one more new one at EPDC; > the loss of this service support will be sorely missed. > > > Rod Larson >