From: Jeapes, Karen
Sent: Monday, August 01, 2005 1:04 PM
To: Larson, Rod
Subject: Help Desk Call Closed [#00053445]

Your Help Desk call (00053445) has been resolved.

RE:  OUTLOOK no longer can access


Last Action:   Creating a new site with SecuRemote or SecureClient

1. Right click on the key and select settings               
2. Click site 148.150.30.3 then click on the delete key.
3. Confirm to delete the site. Click yes                              
4. Click on the New button and select Site.                    
5. Type in 148.150.30.3
6.  Select SecurID and click next.
          

7. Select Use Key FOB click next.              
8.Enter in your credentials. User Name, Pin and Tokencode.
        

9. Select Advanced, Click next.
10. Select Perform IKE over TCP, Click next.
        
11. You will see this connecting to 148.150.30.3. 
12. Verify your Internal CA Certificate, Click next.
          
13. Again connecting to 148.150.30.3.   
14. Your new site has successfully been created. Click Finish.
15. This how your site will look when the site is created successfully. Click OK
16. Click on the Key and select connect.                         
17. Click on the Options button and select Settings.
18. Select the profile 148.150.30.3 and click the            

19. Click on the Advanced Tab.
Properties Button 
Check Connectivity enhancements and select
 Use NAT traversal tunneling and select IKE  over TCP and Force UDP incapsulation. 
                                           

20. Click OK.   
21.Select the Destination pull down and select hawk1.                     
22. Type in you username, PIN and Tokencode and click connect.



Resolved By:   JEAPESK  on 8/1/2005 at 01:04PM

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